Delivery. We offer free shipping for most countries. Orders are shipped via UPS courier service. Any delivery charges for products will be quoted at the Checkout. If you collect your item from our studio in London, UK there will be no delivery charge. For orders placed following a consultation, your delivery costs will be provided via email or over the phone.
Import taxes and duties. Duties and import taxes are included in the price unless otherwise specified at checkout.
Available-To-Buy Product. We aim to ship all Available-To-Buy Products as soon as reasonably possible. They will be delivered within 14 days of an order being placed unless we notify you otherwise.
Pre-Order Product. Unless indicated on the product page, we will notify you of the estimated delivery date of Pre-Order Products upon order.
Bespoke Product. We will notify you of the estimated delivery date upon order.
We are not responsible for any delays outside our control. If for whatever reason our supply of any products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.